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The
Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to
pay Direct Debits
- If there are any changes to the amount, date or frequency of your Direct Debit
will notify you
10
working days in advance of
your account being debited or as otherwise agreed. If you request
to collect a payment, confirmation of the amount and date will be
given to you at the time of the request
- If an error is made in the payment of your Direct Debit, by
or your bank or building society, you are entitled to a full and immediate refund
of the amount paid from your bank or building society
- If you receive a refund you are not entitled to, you must pay it back when
asks you to
- You can cancel a Direct Debit at any time by simply contacting your bank or building
society. Written confirmation may be required. Please also notify us.
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